Tammy A. Bilbo-Palms

In this case study TotalEnergies will share how they transformed their frontline operations from legacy to digital, through a core focus on change management and driving user adoption. Key learnings include:

·       The importance of bottom-up change and rethinking how change is implemented to align human and machine

·       Involving your frontline workers in your transformation from start to finish, to increase trust and user adoption

·       Getting the right information to the right people and why communication is a critical skill in operations